What Our Clients Say

“Lina introduced the concept of treatment coordinator to my practices 2 years ago. It has been without exception the single most important and influential change we have made since setting up 10 years ago. We now have 2 full time TC's and I do not know how we managed without them, the answer is that we really didn't manage the patient journey very well at all. The systems that Lina introduced have essentially paid for themselves as the uptake in private treatments has gone up by a third, whilst at the same time providing patients with a better overall experience. My only regret is that we didn't make the changes earlier.”
Dr. Mark Tobin
Teeth in Line Orthodontics

"Thank you for all your hard work with us last Friday. I thought that it went really well and that you managed to work really nicely with the team. They didn't find you half as scary as they thought you would be! I am really looking forward to seeing the practice move into the next phase of its development and consider myself lucky to have found you."
Lincoln Orthodontics

"I have thoroughly enjoyed this course and received excellent tips which I will be using in my day-to-day work."

"It has been a great day and helped me so much professionally and personally, and I will continue to use parts of the course in future."

"Fantastic course - has helped me think about myself differently in what I can achieve in work and at home."

“Very inspiring…”

“…just keeps getting better and better”

“Our conversion rate of patients from NHS to private treatment is going up every week...it is a pleasure for me to produce monthly reports showing financial growth and improved patient satisfaction.” 
Weybridge Orthodontics, Sussex

"…we have no hesitation in recommending her to you.”

*Personal recommendations can be provided upon request.

"Competition in the dental practice market is now more ferocious than ever. With the additional burden of the economic downturn it is vital to focus on customer care and support. Four of my staff have been through Lina's excellent treatment co-ordinator programme which has worked wonders for my practice. They are now much more at ease dealing with patients and confident in handling tricky interpersonal situations particularly where finance is involved. This makes my life less stressful and enhances their role in the practice making them feel an integrated part of the team. I thoroughly recommend this programme to all my dental colleagues."
Dr. Dai Roberts-Harry
The Roberts-Harry Dental Clinic

"This is a wonderful and motivational course for work and especially for life!"

"Thank you so much for the inspiring training. We are all looking forward to putting it into action!"
Total Orthodontics, Hayward Heath

"The day has proved VERY useful. Well structured, practical, full of factual information and good discussion…"

“Our new contract has been like a breath of fresh air thanks to Lina Craven...now more than ever our treatment co-ordinators have proved invaluable...”
The Specialist Orthodontic Practice, Essex

“Lina is small but effective!”

“…friendly, approachable, professional and always gets results.” 
Pieter Van Heerden, Harpenden Orthodontics

"…gives good practical advice.”