From Ordinary to Exceptional: Transform Your Front-of-House Team
In the specialist dental market, ordinary isn’t good enough. A highly skilled, patient-focused front-of-house team is a priceless asset that will place you head and shoulders above your competition.
Day 1 Find Your Focus
I’ll observe your team at work and ask them for their valuable feedback. Once I’ve gained a thorough understanding of the challenges they face, I’ll present solutions and training goals to power up their performance.
Day 2 Communicate with Confidence
Excellent customer service revolves around moments of truth: opportunities for your team to provide patients with a positive impression. We'll identify your moments of truth and your patients' needs to bring them an exceptional experience. I'll show your front-of-house team how to make a powerful first impression and confidently convert more enquiries to consultations.
Day 3 Create Loyal Advocates
Your patients are your ultimate source of referrals. I can help you to build a tribe of smiling supporters who will sing your praises and deliver new business to your door. We’ll put in place a customer excellence programme, and I’ll teach your team techniques to delight your patients at every point of contact.
What others are saying
“You hit the spot Lina. Just what I wanted all of us to have. Thanks.”
Dr Lars Christensen - Orthodontics
Get in touch
If your specialist practice needs a boost, contact me for an informal chat.
| Phone: | +44 7930 560661 |
|---|---|
| Email: | info@linacraven.com |
| Location: | Europe I also provide all of my services in-house and remotely anywhere in the world. |
